Accessibility Policy

This policy describes how MSL Canada (MSL) will meet its accessibility goals and the requirements of the Accessibility for Ontarians with Disabilities Act (AODA). Some parts of the policy apply to employees and some parts apply to customers, clients and members of the public. This policy will be posted on our website and included in our employee policies and procedures. The information in this policy will be provided to anyone in an accessible format upon request.

Statement of Commitment

MSL is committed to excellence in serving all customers, ensuring equal access to goods, services and facilities for people with disabilities. We believe in treating all people with dignity and respect.
We are committed to meeting the needs of people with disabilities in a timely manner, including clients and employees. We will strive to remove barriers for people with disabilities and will meet our obligations under AODA and other accessibility laws.

In addition to current policy, our Multi-Year Accessibility plan outlines our strategy for preventing and removing barriers to equal access and opportunities for people with disabilities.

 

Training 

We will train our employees, freelancers and contractors regarding accessibility and human rights laws that relate to people with disabilities. Some aspects of our training are described in this policy.
MSL is committed to excellence in customer service. All of our employees have been trained regarding accessible customer service, and new employees will be trained within 60 days of hiring.

Training will include:

We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that maybe used by customers with disabilities while accessing our goods, services or facilities.

Information and Communication

We will communicate with people with disabilities in ways that take into account their disability-related needs. When asked,we will provide information about MSL and its services, including safety information, in accessible formats and/or with communication supports.

We will also meet internationally-recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with AODA.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons 

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for people with disabilities, we will notify thosewho may be affected promptly. A posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. We may notify affected employees and customers by other means, as well.

Employment

We will notify employees, job applicants and the public that MSL will provide accommodation for people with disabilities during recruitment and hiring.

This will include:

If a job applicant requests accommodation, we will consult with the applicant regarding their disability- related needs and provide or arrange for a suitable accommodation.

It is MSL’s policy to support employees with disabilities including providing accommodation for disability- related needs. We will notify employees regarding this policy. If requested by an employee with a disability, we will consult with the employee and provide or arrange for accessible formats and communication supports for information needed to perform the job, as well as information generally available to other employees. We will put in place a process to develop individual accommodation plans and return to work plans for employees with disabilities. Performance management, promotion and redeployment will consider the accessibility needs of employees with disabilities. Our policies and processes regarding accommodation of employees with disabilities are available to the public upon request and to employees in accordance with AODA.

We will also provide individualized emergency response information to help an employee with a disability during an emergency, when we are aware such information is necessary due to an employee’s disability- related need.

Feedback process

Anyone who wishes to provide feedback on the way MSL provides goods, services and/or facilities to people with disabilities can email the Human Resources department at hrcanada@mslgroup.com or call 416-847-1313 and the receptionist will connect you with the appropriate individual.

All feedback, including complaints, will be managed and resolved in a timely manner. Whenever possible, we will respond within 7-10 business days.

MSL is committed to ensuring that its feedback process is accessible and will arrange for accessible formats and communication supports, upon request.

Modifications to this or other policies

We will review this policy to ensure it continues to meet legislative requirements and to describe our policies and practices regarding accessibility. Any policy of MSL that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

 


 

Multi-Year Accessibility Plan

Intent

 This 2019 to 2025 accessibility plan outlines the policies and actions that MSL Canada (MSL) will put in place to improve opportunities for people with disabilities in accordance with the requirements communicated under the Accessibility for Ontarians with Disabilities Act (AODA) and its Integrated Accessibility Standards, Ontario Regulation 191/11 (IASR).

 

Statement of Commitment

MSL is committed to excellence in serving all customers, ensuring equal access to goods, services and facilities for people with disabilities. We believe in treating all people with dignity and respect.

We are committed to meeting the needs of people with disabilities in a timely manner, including clients and employees. We will strive to remove barriers for people with disabilities and will meet our obligations under AODA and other accessibility laws.

In addition to current policy, our Multi-Year Accessibility Plan outlines our strategy for preventing and removing barriers to equal access and opportunities for people with disabilities.

 

Standards of Accessibility Under the AODA 

1.  General Requirements

 

  1. Establishment of Accessibility Policies
    MSL has developed, implemented and continues to maintain an Accessibility Policy, Employment and Accommodation Policyand this Accessibility Multi-Year Plan that outline strategies and actions to identify, prevent and remove barriers for people with disabilities.

    These policies are available to all employees and shared with every employee upon hire, as part of our onboarding process.

    Policy review takes place annually or at the time of any legislative changes that impact the policies.

    Current Barriers and Action Required: MSL’s policies are currently available to the public upon request. MSL is committed to ensuring the availability of this information and commits to having these policies available online on our website by November 18, 2019.

  2. Training on IASR and the Human Rights Code

 

Accessibility and inclusion of people with disabilities is a core value for MSL and for that reason, MSL provides training to all employees on Accessibility Standards and on the Human Rights Code as it relates to people with disabilities. Training is provided online and is self-paced. All employees provide a certificate to Human Resources upon completion and this is then tracked by HR.

MSL has taken the following steps to ensure employees are provided with the training needed to meet current standards and legislation:

Current Barriers and Action Required: Employees on leave of absence have not yet been trained. All employees currently on leave will complete training within 30 days of their return to work.

2.  Information and Communications Standard

MSL is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs. We want to achieve the most effective and efficient access to information for all.

MSL has undertaken the following plans to ensure compliance with this standard:

Current Barriers and Action Required:

 

3.  Employment Standard

MSL is committed to inclusive and accessible employment practices that attract and retain individuals with disabilities. We have taken the following steps to notify the public and employees that, when requested, MSL will accommodate people withdisabilities throughout the recruitment process, as well as during the employment relationship.

Recruitment

MSL is committed to ensure that our recruitment and assessment processes are fair and accessible. All employees are required to complete online training that includes an Employment Standards module.

MSL has taken the following steps to ensure compliance with this standard:

MSL is committed to producing and providing documented individual accommodation that includes the following:

MSL is committed to developing and putting in place a process for developing individual accommodation plans and return to work policies for employees that have been absent due to disability.

MSL has developed and maintained a return to work process for our employees who have been absent from work due to a disability and required disability related accommodations in order to return to work. The process includes steps MSL takes to facilitate the return to work process and uses the documented individual accommodation plans.

Performance Management, Career Development & Redeployment

MSL is committed to ensuring the accessibility needs of employees with disabilities are taken into account with regards to performance management, career development and redeployment processes. MSL has reviewed Human Resources procedures to include the following elements:

4.  Customer Service Standard

MSL is committed to providing accessible customer service to people with disabilities. This means that we will provide services to people with disabilities with the same high quality and timeliness as others.

MSL uses reasonable efforts to ensure that its policies, practices and procedures are consistent with the following principles:

The following measures have been implemented by MSL:

Current Barriers and Action Required:

 

Review and Update

This document was updated on November 12, 2019 and must be reviewed and updated at least once every five years.

Contact Details

For more information on this accessibility plan, please contact: MSL Canada
445 King Street West, Suite 201 Toronto, ON, M5V 1K4
Phone: 416-847-1313.
The receptionist will direct the call to the appropriate individual. Email: hrcanada@mslgroup.com